Apollo Valves, a leading manufacturer of flow control solutions and valve technology, maintains strict quality standards while ensuring efficient handling of returns and claims. This comprehensive guide will help distributors navigate Apollo's returns and claims processes effectively.
Types of Returns and Claims Available
Warranty Claims
Apollo provides warranty coverage including:
- Standard product warranty
- Extended warranty options
- Performance guarantees
- Material defect coverage
- Seat and seal warranty
- Pressure rating warranty
- Lead-free certification warranty
Performance-Related Returns
For products not meeting specifications:
- Flow control accuracy
- Pressure rating issues
- Seat leakage problems
- Control stability concerns
- Valve operation issues
- Stem and packing failures
- Thread engagement problems
Technical Support Claims
Apollo addresses:
- Application suitability
- Installation verification
- Performance optimization
- Material compatibility
- Media compatibility
- Code compliance
- Certification requirements
Damaged Goods Claims
For products damaged during shipping:
- Must be reported within 48 hours
- Requires immediate inspection
- Photo documentation required
- Packaging integrity verification
- Thread protection assessment
- Component inventory check
- Material condition verification
Before Filing a Claim/Return
Required Documentation
- Part numbers
- Material specifications
- Installation date
- System conditions
- Operating parameters
- Maintenance records
- Test results
- Application details
- Pressure ratings
- Media specifications
- Service conditions
- Installation photos
Eligibility Verification
Before initiating a return:
- Check warranty status
- Verify installation date
- Review operating conditions
- Confirm proper application
- Check maintenance records
- Verify material compatibility
- Review system requirements
- Validate certification status
Product Condition Requirements
Returns must meet these conditions:
- Original packaging when possible
- All components included
- No unauthorized modifications
- Clean and properly protected
- Threads protected
- Proper preservation applied
- Safety devices intact
- Documentation complete
The Claims/Returns Process
Initial Assessment
- Document system issues
- Gather performance data
- Contact technical support
- Review application details
- Check material compatibility
Return Authorization
- Submit required documentation
- Obtain RMA number
- Receive handling instructions
- Arrange proper transport
- Schedule pickup/delivery
Product Return Preparation
- Clean components properly
- Package according to guidelines
- Prepare shipping documents
- Label correctly
- Protect threads and seats
- Secure components
- Document condition
Claim Processing
- Technical evaluation
- Performance testing
- Material inspection
- Application review
- Resolution implementation
- Testing and validation
- Documentation completion
Best Practices for Distributors
- Maintain detailed product records
- Document system conditions
- Regular inspection tracking
- Train staff on proper handling
- Keep material certifications
- Monitor product performance
- Regular technical training
- Maintain testing equipment
- Proper storage practices
- Track certification requirements
Common Pitfalls to Avoid
- Incomplete documentation
- Missing system data
- Improper cleaning
- Poor thread protection
- Late reporting of issues
- Unauthorized modifications
- Inadequate testing
- Incorrect application data
- Missing pressure ratings
- Improper storage conditions
Tips for Expedited Processing
- Use Apollo's online portal
- Complete documentation upfront
- Include detailed photos
- Follow handling guidelines
- Maintain organized records
- Quick response to inquiries
- Regular portal updates
- Keep technical data current
Conclusion
Managing Apollo Valves returns and claims requires attention to technical detail, proper documentation, and adherence to flow control industry standards. Following these guidelines helps ensure efficient processing while maintaining product integrity.
For immediate access to Apollo's portal click here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.