Emerson's Fisher Valves division, a global leader in control valve technology and flow management solutions, maintains strict quality standards while ensuring efficient handling of returns and claims. This comprehensive guide will help distributors navigate Fisher's returns and claims processes effectively.
Types of Returns and Claims Available
Warranty Claims
Fisher provides warranty coverage including:
- Standard product warranty
- Extended warranty options
- Material defect coverage
- Performance guarantees
- Actuator warranty
- Control system coverage
- Calibration warranty
Performance-Related Returns
For products not meeting specifications:
- Flow control accuracy
- Pressure rating issues
- Seat leakage problems
- Control stability concerns
- Response time issues
- Actuator performance
- Positioner accuracy
Technical Support Claims
Fisher addresses:
- Application suitability
- System integration issues
- Control system compatibility
- Calibration concerns
- Installation verification
- Performance optimization
- Process control problems
Damaged Goods Claims
For products damaged during shipping:
- Must be reported within 48 hours
- Requires immediate inspection
- Photo documentation required
- Packaging integrity verification
- Special handling documentation
- Component assessment
- Trim protection verification
Before Filing a Claim/Return
Required Documentation
- Serial numbers
- Model numbers
- Installation date
- Process conditions
- Operating parameters
- Maintenance records
- Performance data
- Test results
- Calibration records
- Material certifications
- Process media details
- Control system data
Eligibility Verification
Before initiating a return:
- Check warranty status
- Verify installation date
- Review operating conditions
- Confirm proper application
- Check maintenance records
- Verify material compatibility
- Review system requirements
- Validate certification status
Product Condition Requirements
Returns must meet these conditions:
- Properly decontaminated
- All components included
- No unauthorized modifications
- Proper preservation applied
- Clean and properly drained
- Trim components protected
- Safety devices intact
- Documentation complete
The Claims/Returns Process
Initial Assessment
- Document operating conditions
- Gather performance data
- Contact technical support
- Review application details
- Check system compatibility
Return Authorization
- Submit required documentation
- Obtain RMA number
- Receive handling instructions
- Arrange proper transport
- Schedule pickup/delivery
Product Return Preparation
- Decontaminate equipment
- Package according to specifications
- Prepare shipping documents
- Label properly
- Ensure proper preservation
- Protect trim components
- Secure actuator/positioner
Claim Processing
- Technical evaluation
- Performance analysis
- Material inspection
- Control system verification
- Resolution implementation
- Root cause determination
- Corrective action development
Best Practices for Distributors
- Maintain detailed application records
- Document process conditions
- Regular maintenance tracking
- Train staff on proper handling
- Keep material certifications
- Monitor performance data
- Regular technical training
- Maintain calibration equipment
- Proper storage practices
- Track control system updates
Common Pitfalls to Avoid
- Incomplete documentation
- Missing process data
- Improper decontamination
- Poor preservation methods
- Late reporting of issues
- Unauthorized repairs
- Inadequate packaging
- Incorrect application data
- Missing calibration records
- Improper trim handling
Tips for Expedited Processing
- Use Fisher's online portal
- Complete documentation upfront
- Include detailed photos
- Follow preservation guidelines
- Maintain organized records
- Quick response to inquiries
- Regular portal updates
- Keep technical data current
Conclusion
Managing Fisher valve returns and claims requires attention to technical detail, proper documentation, and adherence to flow control industry standards. Following these guidelines helps ensure efficient processing while maintaining equipment integrity and process safety.
For immediate access to Fisher's portal click here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.
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