Flowserve, a global leader in fluid motion and control products, maintains strict quality standards for their valves, pumps, and flow control solutions. Understanding their returns and claims processes is essential for distributors to efficiently manage customer issues while ensuring proper handling of critical flow control equipment. This comprehensive guide will help you navigate Flowserve's returns and claims procedures.
Types of Returns and Claims Available
Warranty Claims
Flowserve offers warranty coverage including:
- Standard product warranty
- Extended warranty options
- Performance guarantees
- Material defect coverage
- Workmanship warranties
- Seal integrity warranty
- Coating warranties
Performance-Related Returns
For products not meeting specifications:
- Flow rate issues
- Pressure rating problems
- Control accuracy concerns
- Seal failures
- Actuator performance
- Valve operation issues
Technical Support Claims
Flowserve addresses:
- Application suitability issues
- System integration problems
- Control system compatibility
- Calibration concerns
- Installation verification
- Performance optimization
Damaged Goods Claims
For products damaged during shipping:
- Must be reported within 48 hours
- Requires immediate inspection
- Photo documentation required
- Packaging integrity verification
- Special handling documentation
Before Filing a Claim/Return
Required Documentation
- Serial numbers
- Installation date
- Process conditions
- Operating parameters
- Maintenance records
- Performance data
- Test results
- Installation photos
- System specifications
- Fluid properties
- Pressure/temperature readings
- Chemical exposure history
Eligibility Verification
Before initiating a return:
- Check warranty status
- Verify installation date
- Review operating conditions
- Confirm proper application
- Check maintenance records
- Verify material compatibility
- Review system requirements
- Check certification status
Product Condition Requirements
Returns must meet these conditions:
- Properly decontaminated
- All components included
- No unauthorized modifications
- Proper preservation applied
- Clean and properly drained
- Safety devices intact
- Proper packaging for transport
- Documentation complete
The Claims/Returns Process
Initial Assessment
- Document operating conditions
- Gather performance data
- Contact technical support
- Review application details
- Check system compatibility
Return Authorization
- Submit required documentation
- Obtain RMA number
- Receive handling instructions
- Arrange proper transport
- Schedule pickup/delivery
Product Return Preparation
- Decontaminate equipment
- Package according to specifications
- Prepare shipping documents
- Label properly
- Ensure proper preservation
Claim Processing
- Technical evaluation
- Performance analysis
- Material inspection
- Root cause determination
- Resolution implementation
Best Practices for Distributors
- Maintain detailed application records
- Document operating conditions
- Regular maintenance tracking
- Train staff on proper handling
- Keep material certifications
- Monitor performance data
- Regular technical training
- Maintain testing equipment
- Proper storage practices
Common Pitfalls to Avoid
- Incomplete documentation
- Missing operation records
- Improper decontamination
- Poor preservation methods
- Late reporting of issues
- Unauthorized repairs
- Inadequate packaging
- Incorrect application data
Tips for Expedited Processing
- Use Flowserve's online portal
- Complete documentation upfront
- Include detailed photos
- Follow preservation guidelines
- Maintain organized records
- Quick response to inquiries
- Regular portal updates
- Keep technical data current
Conclusion
Managing Flowserve returns and claims requires attention to technical detail, proper documentation, and adherence to fluid control industry standards. Following these guidelines helps ensure efficient processing while maintaining equipment integrity and safety.
For immediate access to Flowserve's portal click here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.
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