LCN Closers, an Allegion company and leader in door control solutions, maintains high standards for their products while ensuring efficient handling of returns and claims. This comprehensive guide will help distributors navigate LCN's returns and claims processes effectively while maintaining product integrity.
Types of Returns and Claims Available
Warranty Claims
LCN provides warranty coverage including:
- Limited lifetime mechanical warranty
- Electronic component warranty (2-3 years)
- Finish warranty
- Hydraulic fluid warranty
- Spring mechanism warranty
- Installation warranty
- Performance guarantees
Performance-Related Returns
For products not meeting specifications:
- Closing force issues
- Opening force concerns
- Speed adjustment problems
- Hold-open failures
- Backcheck performance
- Delayed action issues
- Electronic function failures
Installation-Related Claims
LCN addresses:
- Mounting issues
- Door prep problems
- Template matching
- Power supply concerns
- Wiring difficulties
- Integration challenges
- Hardware conflicts
Damaged Goods Claims
For products damaged during shipping:
- Must be reported within 48 hours
- Requires immediate inspection
- Photo documentation required
- Package integrity verification
- Finish condition assessment
- Component inventory check
- Hydraulic leak inspection
Before Filing a Claim/Return
Required Documentation
- Model numbers
- Date codes
- Installation date
- Door specifications
- Application details
- Mounting details
- Operating conditions
- Maintenance records
- Test results
- Installation photos
- Door usage frequency
- Environmental conditions
Eligibility Verification
Before initiating a return:
- Check warranty status
- Verify proper application
- Review installation details
- Confirm door compatibility
- Check maintenance records
- Verify mounting template use
- Review environmental conditions
- Validate certification compliance
Product Condition Requirements
Returns must meet these conditions:
- Original packaging when possible
- All components included
- No unauthorized modifications
- Clean and properly protected
- Safety features intact
- Finish protected
- Hydraulic fluid contained
- Documentation complete
- Mounting templates included
The Claims/Returns Process
Initial Assessment
- Document closer issues
- Gather installation data
- Contact technical support
- Review application details
- Check compliance requirements
Return Authorization
- Submit required documentation
- Obtain RMA number
- Receive handling instructions
- Arrange proper transport
- Schedule pickup/delivery
Product Return Preparation
- Remove from door properly
- Package according to guidelines
- Prepare shipping documents
- Label correctly
- Protect finish and components
- Contain hydraulic fluid
- Secure adjusting valves
Claim Processing
- Technical evaluation
- Performance testing
- Hydraulic system check
- Application review
- Resolution implementation
- Testing and validation
- Documentation completion
Best Practices for Distributors
- Maintain detailed installation records
- Document door preparations
- Regular maintenance tracking
- Train staff on proper handling
- Keep templates current
- Monitor closer performance
- Regular technical training
- Maintain testing equipment
- Proper storage practices
- Track certification requirements
Common Pitfalls to Avoid
- Incomplete documentation
- Missing installation records
- Improper removal techniques
- Poor packaging protection
- Late reporting of issues
- Unauthorized modifications
- Inadequate testing
- Incorrect application data
- Lost mounting templates
- Hydraulic fluid leakage
Tips for Expedited Processing
- Use LCN's online portal
- Complete documentation upfront
- Include clear photos
- Follow handling guidelines
- Maintain organized records
- Quick response to inquiries
- Regular portal updates
- Keep technical data current
Conclusion
Managing LCN Closers returns and claims requires attention to technical detail, proper documentation, and adherence to door control standards. Following these guidelines helps ensure efficient processing while maintaining product integrity.
For immediate access to LCN's portal click here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.