As a leading manufacturer of electrical wiring devices, Leviton maintains strict quality control standards across their product lines. However, situations may arise where products need to be returned or warranty claims must be filed. This guide will help distributors navigate Leviton's returns and claims processes efficiently.
Types of Returns and Claims Available
Warranty Claims
Leviton offers comprehensive warranty coverage on their products, typically ranging from 2 years to limited lifetime warranties depending on the product line. Warranty claims can be filed for:
- Manufacturing defects
- Product performance issues
- Material defects
- Workmanship issues
Defective Product Returns
For products that fail during normal use or installation, Leviton provides a straightforward defective product return process. These returns are handled separately from standard warranty claims to ensure faster processing.
Customer Satisfaction Returns
While Leviton focuses on quality and customer satisfaction, they understand that sometimes products may not meet specific customer needs. Standard stock items can typically be returned within 90 days of purchase, subject to certain conditions.
Damaged Goods Claims
For products damaged during shipping or receiving, Leviton has established specific procedures to handle these claims, which must be reported within 5 business days of receipt.
Before Filing a Claim or Return
Required Documentation
- Original proof of purchase
- Product model number and date code
- Detailed description of the issue
- Photos of damaged products (if applicable)
- Original packaging (when possible)
- Completed Return Material Authorization (RMA) form
Eligibility Verification
Before initiating a return or claim, verify:
- Product is within the warranty period
- Issue is covered under warranty terms
- Product has not been modified or misused
- Return window has not expired
- Product was purchased through authorized channels
Product Condition Requirements
Returned products must be:
- In original packaging when possible
- Free from additional damage beyond the reported issue
- Complete with all original components
- Clean and free from excessive dirt or debris
- Properly protected for shipping
The Claims and Returns Process
Initial Assessment
- Document the issue thoroughly
- Gather all required documentation
- Verify eligibility and warranty status
RMA Request
- Contact Leviton customer service or use online portal
- Provide required documentation and photos
- Receive RMA number and shipping instructions
Product Return
- Package product securely
- Include all required documentation
- Clearly mark RMA number on outside of package
- Ship to designated return center
Claim Processing
- Leviton inspects returned product
- Verification of claim validity
- Credit or replacement processing
- Communication of claim status
Best Practices for Distributors
- Maintain detailed records of all purchases and returns
- Document all communication with Leviton regarding claims
- Take clear photos of damaged products upon receipt
- Keep original packaging until installation is complete
- Train staff on proper return procedures
- Establish internal quality control processes
Common Pitfalls to Avoid
- Missing documentation or incomplete forms
- Failing to obtain RMA before returning product
- Improper packaging for return shipment
- Late reporting of shipping damage
- Returning non-defective product as defective
- Missing photo documentation of damage
Tips for Expedited Processing
- Submit all required documentation with initial claim
- Use Leviton's online portal when available
- Include clear, detailed descriptions of issues
- Respond promptly to requests for additional information
- Follow shipping instructions precisely
- Reference RMA number in all communications
Conclusion
Efficient management of Leviton returns and claims requires attention to detail and adherence to established procedures. By following these guidelines, distributors can ensure smooth processing of returns and maintain positive relationships with both Leviton and their customers.
Visit Leviton's portal here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.