Global Glove is a leading manufacturer of high-quality personal protective equipment (PPE), specializing in hand protection, safety gloves, and related safety products for industrial applications. This comprehensive guide will help distributors efficiently manage product returns and claims to ensure optimal customer service and business profitability.
Introduction
As a Global Glove distributor, managing returns and warranty claims effectively is crucial for maintaining customer satisfaction and business efficiency. Personal protective equipment represents essential safety components for industrial workers, and proper handling of product issues ensures worker safety and regulatory compliance. Understanding Global Glove's procedures ensures smooth processing and timely resolution of all claims and returns while strengthening your partnership with Global Glove and maintaining your reputation in the industrial safety and PPE industry.
Types of Returns/Claims Available
Quality Assurance Claims
Global Glove stands behind the quality of their products, covering manufacturing defects in:
- Industrial work gloves
- Cut-resistant gloves
- Chemical-resistant gloves
- Disposable gloves
- Specialty gloves
- Protective sleeves
- Safety glasses
- Additional PPE products
While PPE products typically don't have formal "warranties" due to their consumable nature, Global Glove provides quality assurance coverage for manufacturing defects that affect product performance or safety.
Defective Product Returns
For products exhibiting manufacturing defects or quality issues (such as splitting seams, delamination, or inconsistent sizing), Global Glove maintains a structured return process for evaluation and replacement through their Return Authorization (RA) system.
Damaged Goods Claims
When products arrive damaged from shipping or handling, distributors can file freight damage claims, which require specific documentation and prompt reporting within the carrier's timeframe (typically within 5 business days of receipt).
Customer Satisfaction Returns
For unused products in original packaging, Global Glove may accept returns subject to restocking fees (typically 15-20%) when returned within 30 days of purchase. Custom-printed or specially ordered products may not be eligible for return under this program.
Bulk Order Adjustment Program
For large volume orders where customers discover sizing or product selection issues after delivery, Global Glove offers limited exchange options to ensure proper fit and protection for end-users.
Product Evaluation Returns
Global Glove accepts returns of sample products that were provided for customer evaluation when the products don't meet the specific application requirements, provided they are returned in reasonable condition.
Before Filing a Claim/Return
Required Documentation
Gather these essential items:
- Original purchase order and invoice
- Global Glove order confirmation number
- Product catalog numbers and lot codes
- Quantity of affected products
- Detailed description of the issue or defect
- Photos of defects or damage
- Application details and work environment
- Date of discovery of the issue
- Specific failure mode observed
- Original packing slip information
- End-user feedback on the defect (if available)
Eligibility Verification
Before proceeding, verify:
- The product is within reasonable use timeframe
- Products were used for their intended application
- No inappropriate chemical exposure occurred
- Gloves were not exposed to excessive heat
- Proper sizing was selected for the application
- Products were stored according to recommendations
- The issue is not related to normal wear and tear
- The defect affects product performance or safety
- Products have not exceeded their shelf life
- Appropriate glove type was selected for the application
Product Condition Requirements
For returns, ensure:
- Representative samples of defective products are available
- Products are clean and free of excessive soiling
- Original packaging is included when possible
- Lot codes and product labels are visible
- Evidence of defect is preserved
- No additional damage beyond reported issue
- Proper packaging to prevent transit damage
- Return authorization information clearly visible
- Contaminated products are properly disclosed
- A reasonable quantity of affected product is available for evaluation
The Claims/Returns Process
- Document the issue thoroughly with photos and detailed descriptions
- Contact Global Glove customer service at 1-800-556-5831
- Complete the Return Authorization (RA) request form with all required information
- Submit all required documentation to customerservice@globalglove.com
- Receive claim evaluation and Return Authorization (RA) number
- Package representative samples according to Global Glove guidelines
- Include all required documentation with RA number clearly marked
- Ship to designated Global Glove facility using specified carrier
For safety-critical issues, Global Glove may:
- Expedite investigation and replacement
- Provide product application specialists to evaluate use conditions
- Issue product safety bulletins when necessary
Best Practices for Distributors
- Maintain detailed records of product specifications and applications
- Document customer industry and application at time of sale
- Inspect incoming shipments promptly and thoroughly
- Take clear photographs showing defects or damage
- Verify proper product selection for customer applications
- Build relationships with Global Glove representatives
- Train team members on proper documentation procedures
- Create a dedicated process for handling quality claims
- Understand glove selection and application guidelines
- Keep detailed records of all correspondence related to claims
- Collect end-user feedback on product performance issues
Common Pitfalls to Avoid
- Incomplete documentation of product information and lot codes
- Failing to check for application-related issues (chemical exposure)
- Returning products with obvious wear and tear as defective
- Submitting claims without proper inspection and evidence
- Missing critical information about work environment
- Not involving Global Glove technical support for complex issues
- Overlooking proper glove selection vs. actual product defects
- Insufficient packaging causing additional damage during return shipping
- Returning entire order quantities rather than representative samples
- Waiting too long to report quality issues
Tips for Expedited Processing
- Use the standardized Global Glove RA form for all submissions
- Include complete catalog numbers and lot codes exactly as shown on packaging
- Provide detailed defect description with specific issues observed
- Submit clear, focused photos of defects and product labels
- Include all relevant application information and workplace conditions
- Establish single point of contact for claim follow-up
- Reference original order numbers in all communications
- Submit claims promptly after issue discovery
- Categorize issues correctly (quality vs. damage vs. application)
- Send appropriate sample quantities (typically 3-5 pairs) rather than entire inventory
- Indicate if the issue affects workplace safety or compliance
Conclusion
Effective management of returns and quality claims strengthens relationships with both Global Glove and your customers. Following these guidelines ensures efficient processing and resolution of all claims, helping you maintain profitability while providing excellent customer service for critical safety products.
For access to Global Glove's portal click here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.
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