Sloan Valve Company, a leader in commercial plumbing systems and water-efficient solutions, maintains high standards for their products while ensuring efficient handling of returns and claims. This comprehensive guide will help distributors navigate Sloan's returns and claims processes effectively.
Types of Returns and Claims Available
Warranty Claims
Sloan provides warranty coverage including:
- Limited three-year warranty
- Electronic component warranty
- Finish warranty
- Sensor technology coverage
- Valve mechanism warranty
- Water efficiency guarantees
- Extended warranty options
Performance-Related Returns
For products not meeting specifications:
- Flow rate issues
- Sensor functionality problems
- Flush performance concerns
- Water efficiency deviations
- Operating pressure issues
- Electronic system failures
- Finish defects
Installation-Related Claims
Sloan addresses:
- Rough-in compatibility issues
- Installation verification
- System integration problems
- Water pressure concerns
- Electronic connectivity issues
- Configuration errors
- Retrofit complications
Damaged Goods Claims
For products damaged during shipping:
- Must be reported within 48 hours
- Requires immediate inspection
- Photo documentation required
- Packaging integrity verification
- Finish condition assessment
- Component inventory
- Electronic parts verification
Before Filing a Claim/Return
Required Documentation
- Model numbers
- Serial numbers
- Installation date
- Water pressure readings
- Flow rate measurements
- Usage environment details
- Maintenance records
- Test results
- Site conditions
- Water quality data
- Installation photos
- System specifications
Eligibility Verification
Before initiating a return:
- Check warranty status
- Verify installation date
- Review maintenance history
- Confirm proper installation
- Check water conditions
- Verify voltage requirements
- Review operating parameters
- Validate plumber certification
Product Condition Requirements
Returns must meet these conditions:
- Original packaging when possible
- All components included
- No unauthorized modifications
- Clean and properly protected
- Electronic parts intact
- Water lines cleared
- Proper protection for shipping
- Documentation complete
The Claims/Returns Process
Initial Assessment
- Document product issues
- Gather performance data
- Contact technical support
- Review installation details
- Check water conditions
Return Authorization
- Submit required documentation
- Obtain RMA number
- Receive handling instructions
- Arrange proper transport
- Schedule pickup/delivery
Product Return Preparation
- Clean components thoroughly
- Package according to guidelines
- Prepare shipping documents
- Label correctly
- Protect finish and electronics
- Secure all components
- Document condition
Claim Processing
- Technical evaluation
- Performance testing
- Water efficiency verification
- Electronic system check
- Resolution determination
- Credit or replacement processing
Best Practices for Distributors
- Maintain detailed installation records
- Document water conditions
- Regular maintenance tracking
- Train staff on proper handling
- Keep warranty registrations current
- Monitor product performance
- Regular technical training
- Maintain testing equipment
- Proper storage practices
- Track electronic components
Common Pitfalls to Avoid
- Incomplete documentation
- Missing water pressure data
- Improper cleaning before return
- Poor packaging protection
- Late warranty registration
- Unauthorized modifications
- Inadequate maintenance records
- Incorrect voltage application
- Missing calibration data
- Improper water line clearing
Tips for Expedited Processing
- Use Sloan's online portal
- Complete documentation upfront
- Include clear photos
- Follow handling guidelines
- Maintain organized records
- Quick response to inquiries
- Regular portal updates
- Keep technical data current
Conclusion
Managing Sloan Valve Company returns and claims requires attention to technical detail, proper documentation, and adherence to plumbing industry standards. Following these guidelines helps ensure efficient processing while maintaining product integrity.
For immediate access to Sloan's portal click here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.
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