As a Corbin Russwin distributor, efficiently managing product returns and claims is essential for maintaining customer satisfaction and ensuring door hardware security. This comprehensive guide will help you navigate Corbin Russwin's returns and claims processes for their commercial door hardware products.
Understanding Corbin Russwin Return Types
Corbin Russwin offers several return programs designed to address various situations:
Warranty Claims
Corbin Russwin provides warranty coverage based on product category:
- Mechanical locksets and exit devices
- Electronic access control products
- Door closers and accessories
- Key systems
- Architectural hardware
- Finish warranties
Each product category has specific warranty terms, with varying coverage for mechanical operation and finish.
Defective Product Returns
For products that fail to meet specifications:
- Immediate notification required
- Functionality testing results
- Installation verification
- Key system validation
- Finish inspection reports
- Operating force measurements
Electronic Access Control Claims
Special handling for electronic access products:
- System diagnostics required
- Firmware verification
- Access control programming data
- Battery performance testing
- Controller functionality check
- Installation environment assessment
Damaged Goods Claims
For products damaged during shipping:
- Inspection within 24 hours
- Original packaging retention
- Photographic documentation
- Finish condition assessment
- Function testing results
- Component integrity verification
Before Filing a Claim/Return
Required Documentation
Gather these essential items before initiating any return:
- Original purchase order
- Product model and function numbers
- Installation documentation
- Door schedule references
- Hardware set numbers
- Test results
- Key system records
- Maintenance history
- Installation photos
- Handing verification
Eligibility Verification
Ensure your return meets these requirements:
- Within warranty period
- Proper installation verified
- No unauthorized modifications
- Proper maintenance performed
- Correct product application
- Original finish intact
- Hardware compatibility confirmed
Product Condition Requirements
Returned products must be:
- Free from physical damage
- All components included
- Original markings visible
- Properly packaged
- Protection maintained
- Clearly labeled
- Free of paint or foreign materials
- Clean and ready for inspection
The Claims/Returns Process
- Contact Corbin Russwin Technical Support
- Obtain Return Authorization Number
- Complete documentation package
- Prepare hardware for return
- Package according to specifications
- Ship to designated facility
- Track claim status online
Best Practices for Distributors
- Implement receiving inspection procedures
- Maintain detailed installation records
- Document all key system changes
- Keep comprehensive testing data
- Regular maintenance checks
- Maintain finish protection
- Organize technical documentation
Common Pitfalls to Avoid
- Incomplete documentation
- Missing model numbers
- Improper hardware preparation
- Failure to obtain authorization
- Incorrect handing specification
- Non-compliant installations
- Delayed damage reporting
- Poor packaging protection
Tips for Expedited Processing
- Maintain organized documentation
- Submit complete information packages
- Follow proper handling protocols
- Use approved shipping methods
- Keep detailed communication records
- Regular status follow-up
- Maintain inspection logs
Conclusion
Effective management of Corbin Russwin returns and claims requires attention to detail, proper documentation, and adherence to hardware specifications. Following these guidelines will help ensure smooth processing while maintaining product integrity.
Visit the Corbin Russwin’s portal here.
Did you know?
Continuum helps dealers and distributors streamline returns and claims with our Returns Management Software so you can spend less time filing claims, ensure accurate credits, and resolve customer issues quickly and efficiently. Book a demo today to learn more.
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