Siemens provides comprehensive return, warranty, and repair services to ensure minimal downtime and maximum productivity for their customers. Here's an overview of their key policies:
Standard Repair Services
Fast Repair Service: Siemens offers a quick repair service for components that have reached the end of their lifecycle to avoid costly downtime. This service includes reliable parts supply and efficient repairs.
Scope of Standard Repair: In a standard repair, Siemens restores the product to its original functional state, including replacing wear parts and possibly upgrading firmware. They offer various types of repairs and can provide a detailed repair report upon request.
Standard Diagnosis: Siemens provides diagnostic services for products, which can also be conducted on-site if necessary. Customers can request detailed repair reports and additional information by contacting regional service experts before placing an order.
Prerequisite for Repair: Products must be in a repairable state to qualify for Siemens repair services. For repair requests, customers should contact their regional Siemens expert, who will provide the address for sending the defective product and necessary data for identification, such as material/product number and serial number.
Repair Options:
- Express Repair
- Turn-around Repair: Siemens picks up the defective product.
- Bring-in Repair: Customers can wait at the Siemens Service Center for the repair completion after prior consultation.
Returns to Siemens
Return Process: Before returning a product, customers must clarify with a regional Siemens expert whether the product can be repaired, applicable modalities, and the return address. For faster processing, cost estimates, repair reports, or findings reports, customers should contact their Siemens expert beforehand.
Note When Returning:
- Products may need decontamination before being returned. The service expert will inform which products require this, and a completed decontamination declaration must be enclosed with the return.
- Repaired products are typically returned with factory settings. Customers can request the product to be returned with their settings, and Siemens will restore these settings if technically possible.
- Hardware and software are upgraded to the current delivery status if explicitly ordered or if technically necessary.
For more detailed information, customers can refer to the Siemens USA website or contact their regional Siemens service expert directly.
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